Get help with CaseClock
Start with common CaseClock problems, then find help for sign-in, recording, clients and matters, entries, connections and support.
Start with the problem you are trying to solve. If a guide does not resolve it, it tells you what to check next and how to contact CaseClock.
Common questions
Start here for the fastest answers to common problems.
Sign-in codes
Fix a missing or expired sign-in code.
Missing client or matter
Find out why a client or matter is not available.
Recording, entry or sending problem
Resolve an entry that will not approve or reach billing.
Contact support
Send CaseClock the details needed to help.
Security and privacy
What CaseClock records and stores, where it is kept, which permissions each feature asks for, who at your firm can see what, and how to delete your data.
Common problems
Start here when something is not working. Pick the problem that matches what you see, or ask support with the details that let them help quickly.